1. Acceptance of These Terms
These Terms of Service form a binding agreement between you and KYTTARA, LLC, a computer systems design firm serving resorts and short stay operators. By accessing the website at kyttara.buzz, by submitting an inquiry, by signing a proposal or by receiving any service from us, you agree to be bound by these Terms. If you do not agree, please do not use the website or the services. This agreement applies to every visitor, prospective client, client and authorized representative who interacts with us. Where you accept on behalf of a company, you confirm that you hold authority to bind that company.
2. Definitions
For clarity throughout this document, the following terms carry the meanings given here. Company means KYTTARA, LLC, including its team and its successors. Client means a person or entity that engages the Company for services. Services means the hospitality technology work described on the website, including direct booking engine builds, guest journey automation, revenue and rate tooling, channel and listing sync, reputation and review pipelines and property technology audits, together with support and maintenance. Website means the pages and tools published at kyttara.buzz. Content means text, code, designs, illustrations, layouts and other materials. Guest Data means information about a traveler processed through a system the Company built for a Client.
3. Eligibility and Authority
You must be at least eighteen years of age and capable of forming a binding contract to use the website or engage the services. If you act for a company, a partnership, a trust or another legal entity, you represent that you are authorized to accept these Terms on that entity behalf and that the entity will be responsible for compliance. We may decline, suspend or end any engagement where we reasonably believe that authority is absent or that the relationship would breach a legal duty or a professional obligation.
4. Description of Services
The Company designs, builds, integrates and supports hospitality technology. A typical engagement begins with a property technology audit and proceeds, one terrace at a time, through a direct booking engine, guest journey automation, revenue and rate tooling, channel and listing sync, and reputation and review pipelines. Each engagement is defined by a written proposal or statement of work that records the scope, the deliverables, the schedule, the assumptions and the fees. These Terms apply to every such engagement, and the statement of work controls where a detail is specific to that project.
The Company may improve, modify or retire a feature of the services at any time. Where a change would materially reduce a paid deliverable, the Company will give reasonable notice and, where appropriate, work with the Client on an equivalent alternative.
An engagement moves in deliberate stages. Discovery confirms the current stack, the guest path and the commercial targets. Design fixes the shape of the booking flow, the automation triggers and the reporting views. Build ships working software to a staging link for review, release by release. Handover transfers credentials, documentation and a written runbook so the Client team can operate the result without us. Support keeps the system current through seasonal peaks, channel changes and processor updates. The Company will not begin a later stage until the Client has accepted the prior one, so that scope stays honest and the budget stays predictable.
5. Permitted Use of the Website
You may view the website, read its Content and contact the Company for a legitimate business purpose. You may not copy the website for commercial reuse, scrape it at scale, frame it inside another product, or present its Content as your own. You may not attempt to gain unauthorized access to any part of the website or to any system connected to it. You may not introduce malicious code, interfere with normal operation, probe for vulnerabilities without written permission, or use the website in a way that breaks any law or the rights of another person. We reserve the right to block any address or account that violates this section.
6. Accounts and Credentials
Some parts of the services require an account. You agree to provide accurate information, to keep it current, and to protect every credential associated with your account. You are responsible for activity that occurs under your credentials until you notify us that a credential has been compromised. Notify us immediately at billing@kyttara.buzz if you suspect unauthorized access. We may require multi factor authentication for certain systems, and we may suspend a credential that we believe presents a security risk to you or to another party.
7. Client Responsibilities
The Company depends on the Client for timely cooperation. The Client agrees to provide accurate property, rate, tax and policy information, to nominate a responsible contact who can approve decisions, to grant access to the systems and accounts needed for the work, and to respond to questions within a reasonable time. The Client is responsible for the lawfulness of the content it supplies, for the accuracy of the rates and policies it publishes, and for holding the accounts, domains, processor relationships and channel connections that the services rely on. Delays caused by a missing approval or a withheld access may shift a schedule, and the Company will not be liable for a delay that results from the Client side dependency.
8. Fees, Invoicing and Payment
Fees are set out in the applicable statement of work. Unless that document states otherwise, project fees are invoiced in stages tied to milestones, and recurring support fees are invoiced monthly in advance. Invoices are payable within the period stated on the invoice, commonly thirty days from the invoice date. Amounts that remain unpaid past the due date may accrue a late charge at the rate stated in the statement of work or, if none is stated, at the highest rate the law permits. The Company may pause work on an account that is materially overdue. Payments are generally non refundable for work already performed, except where these Terms or the statement of work provide otherwise. Billing questions should go to billing@kyttara.buzz or +19569740284.
The fees section is not a trap and the Company aims to bill in a way a property manager can forecast. Every proposal sets out the assumptions behind a number, so an unforeseen task is discussed before it is charged rather than discovered on an invoice. Where a change request is reasonable and small, the Company may absorb it inside the current stage. Where a change alters the scope of a stage, the parties will agree a written variation before the extra work begins. This keeps trust intact and keeps both sides from arguing about a surprise later.
9. Taxes
Fees are stated exclusive of applicable taxes unless the statement of work says otherwise. The Client is responsible for any sales, use, value added, withholding or similar tax that arises from the services, other than a tax on the Company net income. Where the law requires the Company to collect a tax, it will add that tax to the invoice and remit it to the proper authority. Where the law requires a withholding, the Client will provide a valid certificate and will cooperate so that the Company can claim any available credit.
10. Intellectual Property
The Company retains all rights in its pre existing materials, including its frameworks, libraries, design systems, documentation and know how. Upon full payment for a project, the Company grants the Client a perpetual, worldwide, non exclusive license to use the custom deliverables built specifically for that Client for the Client own hospitality operations. Ownership of a third party component remains with that third party and is governed by its license. The Client may not resell, sublicense or redistribute a Company deliverable as a standalone product without written permission. The Company may reuse general skills, patterns and non confidential knowledge gained during an engagement in its other work.
11. Client Materials and Data
The Client keeps ownership of the materials and data it supplies, including property content, photography, rate information and Guest Data. The Client grants the Company a limited license to use those materials only to deliver and support the services. The Company will handle personal information as described in the Privacy Policy and, for Guest Data, only on the instructions of the Client that controls that record. The Client is responsible for holding a lawful basis to share any personal information it provides to the Company, and for giving any notice that the law requires to the individuals concerned. The Company will return or delete Client materials at the end of an engagement on written request, subject to a legal retention duty.
12. Third Party Tools and Channels
The services often connect to third party systems such as payment processors, booking channels, listing platforms, messaging providers and hosting services. Those systems are governed by their own terms, and the Company does not control their availability, their pricing or their policies. The Company will make reasonable efforts to keep integrations working, but it is not responsible for an outage, a change, a suspension or a fee imposed by a third party. The Client is responsible for maintaining a valid account and for complying with the rules of each platform it uses.
13. Confidentiality
Each party may receive confidential information from the other. Confidential information includes non public business, technical, financial and guest related details, whether marked as confidential or not, that a reasonable person would treat as sensitive. Each party agrees to use the confidential information only for the purposes of the engagement and to protect it with at least the care it applies to its own confidential information. These obligations do not apply to information that is public through no fault of the receiving party, that was already known without a duty of confidence, or that is independently developed. Disclosure is permitted where the law compels it, provided the receiving party gives prompt notice where lawful.
Each party will restrict access to confidential information to those of its team and advisers who need it for the engagement, and will require each of those persons to observe the same duty. On request, or at the end of the engagement, the receiving party will return or destroy the confidential information it holds, except for a copy retained in a secure archive where the law requires retention or where a dispute is reasonably anticipated. The obligations in this section last for three years after the engagement ends, and indefinitely for any trade secret or any guest related detail.
14. Service Warranty and Disclaimers
The Company warrants that it will perform the services in a professional and workmanlike manner and that the deliverables will materially conform to the applicable statement of work. If a deliverable fails to conform, the Company will, as the Client sole remedy for that failure, correct the deliverable within a reasonable time or refund the fee paid for the affected portion. Except for that warranty, the website and the services are provided as available, and the Company disclaims every other warranty, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title and non infringement. The Company does not warrant that the services will be uninterrupted or error free, or that every booking outcome, rate result or review score will meet a particular target.
15. Limitation of Liability
To the maximum extent the law allows, the Company will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, bookings, data or goodwill, even if the Company was advised that such a loss was possible. The total aggregate liability of the Company arising out of or relating to the services will not exceed the total fees paid by the Client to the Company for the affected engagement during the twelve months before the event that gave rise to the claim. This limitation does not apply to a liability that cannot be limited by law, such as liability for fraud or for willful misconduct.
16. Indemnification
The Client agrees to defend, indemnify and hold harmless the Company and its team from any claim, loss, liability and expense, including reasonable legal fees, that arises from the Client content, the Client rates or policies, the Client use of a third party platform, the Client breach of these Terms, or the Client failure to hold a lawful basis for the personal information it provides. The Company agrees to defend, indemnify and hold harmless the Client from any claim that a Company deliverable infringes a United States intellectual property right, provided the Client promptly notifies the Company, allows the Company to control the defense, and provides reasonable cooperation. This indemnity does not cover a claim that arises from a modification the Company did not make or from a combination the Company did not design.
17. Term, Suspension and Termination
These Terms remain in effect for as long as you use the website or receive the services. A project engagement runs for the term stated in its statement of work. Either party may terminate an engagement for material breach if the breach remains uncured for fifteen days after written notice. Either party may terminate a recurring support engagement for convenience with thirty days written notice. The Company may suspend access immediately where it reasonably believes there is a security risk, an unlawful use or a failure to pay a material amount. On termination, the Client will pay for work performed and expenses incurred through the effective date, and the Company will provide the deliverables completed and paid for. Provisions that by their nature should survive, including confidentiality, intellectual property, disclaimers, liability limits and indemnity, will survive termination.
18. Changes to These Terms
The Company may update these Terms from time to time. When a material change is made, the Company will update the effective date on this page and, where appropriate, provide an additional notice on the website or by email. A statement of work already signed will continue under the Terms in force when it was signed, unless the parties agree otherwise in writing. Your continued use of the website after an update means that you accept the revised Terms for your ongoing use.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict of law rules. The parties will first attempt to resolve any dispute through good faith discussion between senior representatives. If a dispute is not resolved within thirty days, either party may bring the matter in the state or federal courts located in Clark County, Nevada, and each party consents to the jurisdiction and venue of those courts. Each party waives any objection to that forum. Nothing in this section prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction.
20. General Provisions
These Terms, together with the Privacy Policy and any signed statement of work, form the entire agreement between the parties on their subject and supersede prior discussions. If any provision is found unenforceable, the remaining provisions stay in effect and the unenforceable provision is narrowed to the minimum extent needed to make it valid. A failure to enforce a provision is not a waiver of that provision or of any other. You may not assign these Terms without the Company written consent, and the Company may assign them to an affiliate or to a successor in a merger or sale. Notices must be in writing and sent to the contact details below. Nothing in these Terms creates a partnership, a joint venture or an agency relationship between the parties.
21. How to Contact Us
Questions about these Terms of Service are welcome. Please reach the team directly.
- Company: KYTTARA, LLC
- Address: 3225 McLeod Dr Ste 100, Las Vegas - 89121-2257, Nevada, United States (US)
- Email: billing@kyttara.buzz
- Phone: +19569740284
These Terms are part of the same promise that shapes our work: every booking direct, every guest journey smooth, and every engagement handled with care from the first terrace to the last.